Reviews and reputation
Turn guest feedback into better stays.
Bring reviews from your connected review sources into Kiyo, reply from one place where supported and see what guests mention most.
Collect more guest feedback
Invite guests to leave a review after checkout using your configured Google or TripAdvisor review page.
See connected reviews together
Read ratings and comments from connected review sources without checking each platform separately.
Reply from the right place
Respond inside Kiyo where supported. When a review needs to be answered elsewhere, Kiyo takes you to the correct platform.
Understand what guests keep saying
Follow ratings, sentiment and recurring feedback to see where the guest experience can improve.
Make review requests part of the guest journey.
A thoughtful follow-up can turn a good stay into a public recommendation. Kiyo can send a review request after checkout and guide the guest to your chosen review page.
Follow up while the stay is still fresh
Send guests to your configured review page
Keep each request connected to the right booking
Focus on the feedback that needs your attention.
Bring reviews from connected sources into one workspace. Filter by rating, platform or response status, then open the full review before deciding what to do next.
Search by guest name or review text
Find unanswered reviews quickly
Keep the rating, comment and response status together
Reply without losing the guest context.
Respond to supported Google, Booking.com, Airbnb and Expedia reviews from Kiyo. For other sources, open the original platform and continue the response there.
Reply from Kiyo where supported
Open the correct platform when needed
Keep response status visible to the team
See the patterns behind the ratings.
A single review tells you what happened once. Reputation trends show what guests mention repeatedly. Follow rating, review volume, response rate and sentiment to decide where the property should improve next.
Compare feedback across connected platforms
Notice recurring positive and negative themes
Track whether important reviews receive a response
Your reputation at a glance
A clearer view of your reputation.
Ratings
see guest feedback together
Responses
know which reviews need attention
Trends
spot recurring themes over time
FAQ
Questions operators ask about reviews and reputation.
Explore related Kiyo features
Reviews into action
Turn every review into a clearer next step.
Keep guest feedback, responses and reputation trends connected to the property that created them.
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