Reviews and reputation

Turn guest feedback into better stays.

Q: Which review platforms can I connect to Kiyo?

Connected sources can include Google, Booking.com, Airbnb, Expedia, Agoda, Traveloka, Tiket and TripAdvisor. The connections set up for your property determine which sources appear.

Q: Can I answer reviews from Kiyo?

You can currently reply from Kiyo to supported Google, Booking.com, Airbnb and Expedia reviews. For other sources, Kiyo directs you to the original platform.

Q: Can Kiyo ask guests to leave a review?

Yes. After checkout, Kiyo can send a review request that links to your configured Google or TripAdvisor review page.

Q: Does Kiyo publish review replies automatically?

No. Your team stays in control of every public response.

Q: How does Kiyo help improve reputation?

Kiyo brings ratings, response status, sentiment and recurring feedback together. This helps your team see what guests appreciate, what needs attention and where the experience can improve.

Bring reviews from your connected review sources into Kiyo, reply from one place where supported and see what guests mention most.

In plain English

Bring every review closer to the stay that created it.

Kiyo keeps guest feedback, ratings and response status together so your team can answer clearly and see where the guest experience can improve.

Collect more guest feedback

Invite guests to leave a review after checkout using your configured Google or TripAdvisor review page.

See connected reviews together

Read ratings and comments from connected review sources without checking each platform separately.

Reply from the right place

Respond inside Kiyo where supported. When a review needs to be answered elsewhere, Kiyo takes you to the correct platform.

Understand what guests keep saying

Follow ratings, sentiment and recurring feedback to see where the guest experience can improve.

Collect reviews Read and prioritize Respond by channel Track reputation

Make review requests part of the guest journey.

A thoughtful follow-up can turn a good stay into a public recommendation. Kiyo can send a review request after checkout and guide the guest to your chosen review page.

Follow up while the stay is still fresh

Send guests to your configured review page

Keep each request connected to the right booking

Focus on the feedback that needs your attention.

Bring reviews from connected sources into one workspace. Filter by rating, platform or response status, then open the full review before deciding what to do next.

Search by guest name or review text

Find unanswered reviews quickly

Keep the rating, comment and response status together

Reply without losing the guest context.

Respond to supported Google, Booking.com, Airbnb and Expedia reviews from Kiyo. For other sources, open the original platform and continue the response there.

Reply from Kiyo where supported

Open the correct platform when needed

Keep response status visible to the team

See the patterns behind the ratings.

A single review tells you what happened once. Reputation trends show what guests mention repeatedly. Follow rating, review volume, response rate and sentiment to decide where the property should improve next.

Compare feedback across connected platforms

Notice recurring positive and negative themes

Track whether important reviews receive a response

What belongs here

Collect feedback, understand patterns and follow up in the right place.

Reviews owns post-stay feedback and reputation work. It does not replace the guest conversation Inbox or the guest profile in Guest Management.

Bring supported sources into one view

Kiyo can store review context from Google, Booking.com, Airbnb and Expedia, with connected TripAdvisor context where supported. Source, rating, stay and response history should remain visible instead of flattening every review into one score.

Source and rating
Guest or stay context where available
Response history varies by platform

Find the pattern behind the score

Teams can read individual comments and compare recurring themes across time, room or source. AI-assisted summaries may help surface themes, but operators should check the underlying reviews before deciding what changed.

Individual review detail
Theme and trend comparison
AI insight reviewed against source feedback

Follow each platform’s response path

Reply capability depends on the source connection. Some responses can be managed in Kiyo, while TripAdvisor replies remain off-platform. Review requests belong to post-stay email automation; operational recovery belongs to the responsible team.

Platform-specific response boundary
TripAdvisor reply off-platform
Review request and recovery routed to the right workflow

Your reputation at a glance

A clearer view of your reputation.

Ratings

see guest feedback together

Responses

know which reviews need attention

Trends

spot recurring themes over time

FAQ

Questions operators ask about reviews and reputation.

Which review platforms can I connect to Kiyo?

Can I answer reviews from Kiyo?

Can Kiyo ask guests to leave a review?

Does Kiyo publish review replies automatically?

How does Kiyo help improve reputation?

Explore related Kiyo features

Reviews into action

Turn every review into a clearer next step.

Keep guest feedback, responses and reputation trends connected to the property that created them.

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