Messaging channels

Meet guests where they already send messages.

Q: Can Kiyo connect every OTA guest inbox?

Kiyo currently supports replies to Booking.com, Airbnb and Expedia messages. Other OTA conversations may still require the channel extranet.

Q: What do I need to connect WhatsApp Business?

Your property needs a supported Meta Business and WhatsApp Business setup. Kiyo guides the connection and shows its current status.

Q: Is Telegram available now?

Not yet. Telegram messaging is coming soon. Join the waitlist and we will share an update when it is available.

Q: Does Kiyo support Outlook, Instagram and Messenger?

They are coming soon. Availability will depend on your property account and the connection supported by each provider.

Q: Is Slack part of the guest inbox?

No. A future Slack connection would be for staff communication. Guest messages remain in the guest inbox, while Team Chat is being built as a separate Kiyo workspace for your property team.

Bring supported OTA and WhatsApp conversations into Kiyo today, with more guest and staff connections on the way.

OTA replies today

Booking.com, Airbnb and Expedia use the supported in-app OTA reply path.

WhatsApp after connection

Bring supported WhatsApp Business guest conversations into Kiyo after setup.

More channels coming

Telegram, Outlook, Instagram and Messenger are being prepared for future availability.

Clear connection status

See whether each channel is connected, available soon or planned for later.

Current guest channels WhatsApp Business Coming soon Future connections

Connect the channels already used by your guests.

Reply to supported Booking.com, Airbnb and Expedia messages, plus WhatsApp Business after your property connection is active.

Three supported OTA reply paths

Connected WhatsApp Business

One Inbox entry point for supported threads

Kiyo Inbox showing current connected hotel messaging channels

WhatsApp Business

Connect a supported WhatsApp Business number and keep guest conversations close to the right reservation.

Connect a supported business number

Receive and send supported guest messages

Keep guest and booking context available when linked

Kiyo WhatsApp Business connection status for a hotel property

Coming soon

Telegram, Outlook email, Instagram and Messenger are coming to Kiyo. We will show each connection as soon as it is ready for property use.

Telegram guest messages

Outlook and business email

Instagram and Messenger

Kiyo messaging channel panel with rollout labels for upcoming connections

Future connections

Google Workspace email, a Slack connection for staff and TikTok messaging are planned for later. Team Chat remains Kiyo's separate workspace for internal property communication.

Google Workspace email

A separate Slack connection for staff

TikTok messaging