Messaging channels

Meet guests where they already send messages.

Bring supported OTA replies and your connected WhatsApp, Telegram, Outlook, Instagram and Messenger conversations into Kiyo. Keep every supported thread close to the guest and reservation it belongs to.
In plain English

Which guest messaging channels does Kiyo support?

Kiyo supports replies to Booking.com, Airbnb and Expedia conversations. Properties can also connect WhatsApp Business, Telegram, Outlook email, Instagram and Messenger after completing the setup required for each channel. Gmail, Slack and TikTok remain on the product roadmap.

OTA replies today
Booking.com, Airbnb and Expedia use the supported in-app OTA reply path.
WhatsApp after connection
Bring supported WhatsApp Business guest conversations into Kiyo after setup.
More live connections
Connect Telegram, Outlook, Instagram and Messenger after completing the setup required by each provider.
Clear connection status
See whether each channel is connected, needs attention or still sits on the product roadmap.
Current guest channelsWhatsApp BusinessConnected channelsProduct roadmap

Connect the channels already used by your guests.

Reply to supported Booking.com, Airbnb and Expedia messages, plus WhatsApp Business after your property connection is active.
Three supported OTA reply paths
Connected WhatsApp Business
One Inbox entry point for supported threads

WhatsApp Business

Connect a supported WhatsApp Business number and keep guest conversations close to the right reservation.
Connect a supported business number
Receive and send supported guest messages
Keep guest and booking context available when linked

Connected channels

Telegram, Outlook email, Instagram and Messenger are available after the relevant property account, mailbox or bot connection is complete.
Telegram guest messages
Outlook and business email
Instagram and Messenger

Product roadmap

Gmail, a Slack connection for staff and TikTok messaging remain on the product roadmap. Team Chat remains Kiyo's separate workspace for internal property communication.
Gmail
A separate Slack connection for staff
TikTok messaging
Channel scope

Each channel has its own connection and delivery rules.

Kiyo can centralize supported guest messaging without pretending that all social networks or mailboxes behave the same way.

01

OTA and direct channels differ

Booking.com, Airbnb and Expedia conversations arrive through supported booking-channel connections. WhatsApp Business uses a connected business number; eligible Messenger and Instagram accounts use Meta setup; Telegram uses the property bot and begins when the guest initiates.

  • Supported OTA conversation threads
  • WhatsApp Business connection
  • Eligible Meta accounts and property Telegram bot
02

Connection state matters

The Inbox should show whether a channel is connected and able to receive or send. Account eligibility, provider approval, service windows, templates and media support can affect what a team can do on a specific channel.

  • Connected, attention and unavailable states
  • Provider-specific reply rules
  • Text and media capabilities vary
03

Connection labels must stay precise

Outlook, Telegram, Instagram and Messenger are available after the required mailbox, bot or provider account setup. Gmail, TikTok and Slack remain roadmap items until their real connection and delivery flows are released.

  • Live channels still require setup
  • Gmail, TikTok and Slack: roadmap
  • Connection health remains visible
Connection clarity

Connect direct messages and Outlook to the same inbox.

Live
three supported OTAs plus connected guest channels
Setup required
WhatsApp, Telegram, Outlook, Instagram and Messenger
Roadmap
Gmail, Slack and TikTok
FAQ

Questions operators ask about messaging channels.

Explore related Kiyo features

Guest inboxGuest email automation
Connection clarity

See future connections clearly.

Start with the channels Kiyo supports today and follow each new connection as it becomes available.
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