Why Kiyo HQ
Hospitality software should make running your property simpler.
Kiyo HQ is a property management system (PMS) and channel manager built in Bali for independent hotels, villas, guesthouses and hostels across Indonesia. It connects to 75+ OTAs, including Booking.com, Agoda, Expedia, Airbnb, Traveloka, tiket.com and Trip.com, keeping rates and availability in sync to prevent double bookings. Kiyo brings reservations, a calendar, a direct booking engine, guest messages and revenue reports into one dashboard, in English and Bahasa Indonesia. Founded in 2025, Kiyo is run by a team of 7 and supports every property directly on WhatsApp. Kiyo HQ was founded in 2025 in Bali, Indonesia. Our team of 7 is led by Founder & Director Jason Kemp and Co-Founder Waryuni (Uni). Every property gets support in its own WhatsApp group, 07:00–19:00 WITA, plus 24/7 for system failures. Kiyo HQ (kiyohq.com) is not related to Kiyoh, the review platform.
Thank you for trusting us with something as important as your property and your guests. We will keep listening, improving Kiyo and building with the care your team deserves.
Why I started Kiyo.
I have always believed that time is one of a hospitality business's most valuable assets. A property can earn more money and add more rooms, but the hours lost to repeated updates, searching for messages and rebuilding a handover never come back. I wanted to create software that takes pressure away from the people doing the work and gives them more space to look after guests, improve the property and grow the business.
While travelling, I repeatedly saw guests arrive with luggage only to discover that the property had accepted more bookings than it had rooms available. The guest felt let down, the team had to solve a crisis, and trust disappeared in minutes. That stayed with me. Kiyo is built to keep direct bookings and OTA reservations on one calendar, keep availability in step and reduce avoidable double-booking risk before it becomes a front-desk emergency.
I also wanted properties to own more of the guest relationship. A direct booking should feel like the hotel, from the website, room photos and booking design to the payment options, confirmation email and guest portal. Once the booking exists, every message and handover should remain connected to the stay. That is why Kiyo combines direct bookings, local payments, guest communication, Team Chat and the daily workspace in one system that feels personal to the property and clear to the team.
Jason, founder of Kiyo
Give your team more time for guests.
A hotel day should not be spent copying the same booking, searching for messages or explaining the same task at every shift change. Kiyo brings bookings, payments, messages and daily work into one place. Your team can open the day, see what has happened and spend more time helping guests and growing the property.
One place to see the day
Fewer repeated updates
Clearer handovers for every shift
Help reduce double-booking risk before guests arrive.
Jason started Kiyo after seeing travellers arrive at hotels that had no room left for them. Kiyo keeps direct bookings and connected OTA reservations on one calendar, keeps room availability up to date across connected channels and temporarily holds a room while a direct guest completes checkout.
Direct and OTA bookings in one calendar
Room availability kept up to date
Temporary room holds during direct checkout
Keep every guest message with the stay.
Guest requests are easy to lose when messages sit in different inboxes or teams change shifts. Kiyo keeps supported guest conversations close to the booking and gives staff Team Chat for internal coordination. The next person can see what the guest asked for, what was promised and what still needs to happen.
Guest requests kept with the booking
Team Chat for the work behind the stay
Clear follow-up across every shift
What that became
A hotel system that protects the whole guest journey.
From the first booking to the final review, every part should feel connected and considered.
Bookings you can trust
Keep every room and reservation in step.
Kiyo brings direct bookings and connected OTA reservations into one calendar. Eligible connected channels can receive supported availability updates, but timing varies by provider and connection. Review booking exceptions and enter WhatsApp, phone and walk-in bookings promptly to reduce double-booking risk.
Your hotel, your way
Make direct booking feel like your brand.
Shape the booking website, room photography and available templates around the property. Keep the confirmation email, guest portal and booking journey consistent from the first click to arrival.
Payments that feel familiar
Let guests pay in the ways they know.
Offer eligible QRIS, bank transfer, virtual accounts, selected e-wallets and cards, while keeping the payment status beside the booking for the team.
Every message has context
Keep the conversation attached to the stay.
Kiyo Inbox brings guest conversations closer to the reservation, while Team Chat gives staff a shared place for requests, follow-up and handovers.
A clear day for the team
Know what needs attention next.
Open Kiyo to see arrivals, departures, booking balances, guest follow-up, revenue and priority work, then ask Kiyo AI for a clearer view of what changed.
Core values
How we choose to build
Kiyo should feel as thoughtful as the hospitality businesses it serves.
Hospitality should feel personal
The guest journey should reflect the property's character, from the booking page and room photography to the emails guests receive and the portal they open.
Calm is a product decision
A team should be able to open the system and understand the day. Good design makes important work visible and keeps the next action easy to find.
Context creates confidence
Bookings, payments, messages, arrival details and team follow-up belong together. When the context is clear, people can act with confidence and guests feel remembered.
Built here, ready to grow
Kiyo combines local payments and familiar regional channels with a 12-language product experience. It is made to grow from one room to a group of properties.
Mission in practice
See how the story becomes product.
Explore the platform
