Guest email automation

Keep guests informed from booking to post-stay follow-up.

Q: Which guest emails can Kiyo send?

Kiyo supports booking confirmations, pre-arrival reminders and post-stay review requests. Availability depends on your property setup.

Q: Can I add my property branding?

Yes. Supported templates can use your property name, logo and relevant guest information.

Q: When are pre-arrival reminders sent?

Before check-in. Kiyo uses the arrival date on the booking to schedule each reminder.

Q: Can confirmation emails include a guest portal link?

Yes. When My Page is available, the confirmation can include a direct link.

Q: Can Kiyo send a review request after checkout?

Yes. When enabled, Kiyo can link to your configured Google or TripAdvisor review page.

Send clear confirmations, arrival information and post-stay follow-ups using the booking details already in Kiyo.

Confirm every direct booking clearly

Send the guest their room, stay dates, payment details and confirmation number after booking.

Keep every email on brand

Use your property name, logo and practical guest information in supported email templates.

Prepare guests before arrival

Send useful check-in information before the stay so guests know what to expect.

Follow up after checkout

Invite guests to leave a review after their stay using your configured review page.

Booking confirmation Branded emails Pre-arrival Post-stay follow-up

Start every direct booking with a clear confirmation.

As soon as a supported booking is confirmed, Kiyo can send the guest the information they need to feel confident about the stay.

Property, room and stay dates

Confirmation number, amount and payment information

A link to My Page when guest access is available

Kiyo branded hotel booking confirmation email preview

Make every message feel like your property.

Use your property details and branding in the guest emails Kiyo sends, so the experience feels consistent from booking to arrival.

Property name and logo

Clear booking and contact information

Consistent formatting across supported templates

Kiyo property guest email template editor and preview

Share the right information before check-in.

Configure reminders before arrival and give guests the practical details they need for a smooth check-in.

Send reminders before the arrival date

Include stay and contact information

Guide the guest back to My Page when available

Kiyo hotel pre-arrival reminder email with check-in information

Continue the relationship after checkout.

When review follow-up is enabled, Kiyo can invite the guest to share feedback after the stay and direct them to your chosen review page.

Follow up after checkout

Link to your configured review page

Keep the follow-up connected to the correct booking

Kiyo post-stay hotel review request email configuration

A connected guest journey

A clearer journey from booking to follow-up.

Confirm

send clear booking details

Prepare

share useful arrival information

Follow up

invite feedback after checkout

FAQ

Questions operators ask about guest email automation.

Which guest emails can Kiyo send?

Can I add my property branding?

When are pre-arrival reminders sent?

Can confirmation emails include a guest portal link?

Can Kiyo send a review request after checkout?

Explore related Kiyo features

Guest email journey

Give every guest a clearer journey.

Keep confirmations, arrival information and post-stay follow-up connected to the booking from the beginning.

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