Guest email automation

Keep guests informed from booking to post-stay follow-up.

Q: Which guest emails can Kiyo send?

Choose the booking confirmations, pre-arrival reminders and post-stay review requests used by your property.

Q: Can I add my property branding?

Yes. Supported templates can use your property name, logo and relevant guest information.

Q: When are pre-arrival reminders sent?

Before check-in. Kiyo uses the arrival date on the booking to schedule each reminder.

Q: Can confirmation emails include a guest portal link?

Yes. When My Page is available, the confirmation can include a direct link.

Q: Can Kiyo send a review request after checkout?

Yes. When enabled, Kiyo can link to your configured Google or TripAdvisor review page.

Send clear confirmations, arrival information and post-stay follow-ups using the booking details already in Kiyo.

In plain English

Keep the guest informed without rebuilding every email.

Kiyo uses the booking details already in your workspace to send clear confirmations, pre-arrival information and post-stay follow-up.

Confirm every direct booking clearly

Send the guest their room, stay dates, payment details and confirmation number after booking.

Keep every email on brand

Use your property name, logo and practical guest information in supported email templates.

Prepare guests before arrival

Send useful check-in information before the stay so guests know what to expect.

Follow up after checkout

Invite guests to leave a review after their stay using your configured review page.

Booking confirmation Branded emails Pre-arrival Post-stay follow-up

Start every direct booking with a clear confirmation.

As soon as a supported booking is confirmed, Kiyo can send the guest the information they need to feel confident about the stay.

Property, room and stay dates

Confirmation number, amount and payment information

A link to My Page when guest access is available

Make every message feel like your property.

Use your property details and branding in the guest emails Kiyo sends, so the experience feels consistent from booking to arrival.

Property name and logo

Clear booking and contact information

Consistent formatting across supported templates

Share the right information before check-in.

Configure reminders before arrival and give guests the practical details they need for a smooth check-in.

Send reminders before the arrival date

Include stay and contact information

Guide the guest back to My Page when available

Continue the relationship after checkout.

When review follow-up is enabled, Kiyo can invite the guest to share feedback after the stay and direct them to your chosen review page.

Follow up after checkout

Link to your configured review page

Keep the follow-up connected to the correct booking

How it works

Send the right stay information without turning email into a live chat queue.

Kiyo guest email automation covers configured lifecycle messages around a booking. It is deliberately separate from the Inbox and from internal Team Chat.

Choose the booking moment

A direct-booking confirmation, pre-arrival point, checkout or post-stay stage can trigger an enabled email. The property chooses which supported messages are active and which booking data appears in them.

Confirmation after eligible booking events
Pre-arrival and stay reminders
Post-stay review request

Edit the guest-facing content

Use the email editor for subject, message content, property identity and supported booking or My Page details. Preview the message before enabling it so operational instructions match the real property flow.

Property-branded subject and body
Booking details and portal link when enabled
Preview before activation

Keep delivery boundaries visible

An enabled template does not guarantee delivery. Recipient details, provider availability and delivery failures still matter. Outlook is available after mailbox connection; Gmail remains separate on the roadmap.

Recipient and trigger requirements
Delivery status and failures
Connected Outlook separate from lifecycle email

Keep ownership clear after send

An automated email can inform a guest, but a reply or new request still belongs in the supported guest-conversation workflow. Operational work created by the message moves to the responsible team or Workspace instead of remaining hidden inside the template editor.

Email informs the guest
Replies return to the supported conversation route
Operational follow-up receives an owner

A connected guest journey

A clearer journey from booking to follow-up.

Confirm

send clear booking details

Prepare

share useful arrival information

Follow up

invite feedback after checkout

FAQ

Questions operators ask about guest email automation.

Which guest emails can Kiyo send?

Can I add my property branding?

When are pre-arrival reminders sent?

Can confirmation emails include a guest portal link?

Can Kiyo send a review request after checkout?

Explore related Kiyo features

Guest email journey

Give every guest a clearer journey.

Keep confirmations, arrival information and post-stay follow-up connected to the booking from the beginning.

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