Guest portal

Give guests one place to view and manage their stay.

Q: Does every booking receive a guest portal?

My Page is available when it is enabled for the property and supported by the booking. Guests receive a secure link when access is available.

Q: What booking information can a guest see?

Guests can see the room, dates, booking status, confirmation code, check-in and check-out times, plus the arrival information configured by your property.

Q: Can guests send requests before arrival?

Yes. When guest requests are enabled, they can ask about early check-in, late checkout, transport, dietary needs or another request configured by your property.

Q: Can a guest change the stay dates?

Yes, when booking changes are enabled and the room is available. If the new stay costs more, the original booking remains unchanged until the guest pays the difference. Refunds depend on the booked rate and property policy.

Q: Can a guest cancel online?

Yes, when online cancellation is enabled for the booking. Kiyo shows the estimated refund based on the property policy, time before check-in and payment already collected.

Give guests a secure place for stay details, arrival information, requests and booking changes allowed by your property policies.

Secure guest access

Open My Page from a secure link connected to the guest's booking.

Stay details

Show room, dates, status, check-in time and configured arrival information.

Guest requests

Let guests submit enabled request types and follow the current request state.

Policy-based actions

Show modification or cancellation only when booking conditions allow the action.

Secure portal access Booking and arrival details Guest requests Booking changes

Keep stay information behind a secure guest link.

My Page opens through a secure link connected to the booking. Your property controls when guest access is available.

Property access settings

Secure link connected to the booking

Guest access only when My Page is available

Kiyo hotel guest portal showing eligible stay and arrival details

Review booking and arrival details

The portal can show the confirmation code, room type, stay dates, booking status, check-in and check-out times, configured check-in instructions and itinerary content.

Booking summary and stay status

Configured arrival and check-in information

Property contact and itinerary when enabled

Kiyo guest portal with hotel check-in and arrival information

Send property requests

Guests can submit request types the property has enabled, such as early check-in, late checkout, transport, dietary needs or a custom request, then see the recorded status.

Property-controlled request visibility

Request details attached to the portal record

Pending, confirmed or declined state