Guest portal

Give guests one place to view and manage their stay.

Give guests a secure place for stay details, arrival information, requests and booking changes allowed by your property policies.
In plain English

What can a guest do in the Kiyo guest portal?

My Page uses a secure stay link to show booking details, arrival information, itinerary content, contact options and the request types chosen by your property. Booking changes appear when the stay dates, room availability, payment difference and property policy support them.

Secure guest access
Open My Page from a secure link connected to the guest's booking.
Stay details
Show room, dates, status, check-in time and configured arrival information.
Guest requests
Let guests submit enabled request types and follow the current request state.
Policy-based actions
Show modification or cancellation only when booking conditions allow the action.
Secure portal accessBooking and arrival detailsGuest requestsBooking changes

Keep stay information behind a secure guest link.

My Page opens through a secure link connected to the booking. Your property controls when guest access is available.
Property access settings
Secure link connected to the booking
Open My Page from the secure stay link

Review booking and arrival details

The portal can show the confirmation code, room type, stay dates, booking status, check-in and check-out times, configured check-in instructions and itinerary content.
Booking summary and stay status
Configured arrival and check-in information
Property contact and itinerary when enabled

Send property requests

Guests can submit request types the property has enabled, such as early check-in, late checkout, transport, dietary needs or a custom request, then see the recorded status.
Property-controlled request visibility
Request details attached to the portal record
Pending, confirmed or declined state

Change or cancel when allowed

Booking changes follow the stay dates, room availability, payment difference and property policy already in Kiyo.
Show the changes that match the stay rules
Collect any price difference before changing the stay
Apply your cancellation and refund policy
How it works

Give the guest a secure stay view after an eligible booking.

My Page brings supported booking details, arrival information and self-service into a guest-facing link controlled by the property and the booking’s eligibility.

01

Open with the right booking

When the property offers My Page, supported bookings can receive a secure link. The guest sees the stay, room, dates, property details and the information the property has enabled.

  • Secure booking-linked access
  • Stay and property details
  • Configured arrival information
02

Support useful self-service

Guests can view itinerary details and submit supported requests. Modification or cancellation options appear only when the property enables them and the booking, room availability and policy permit the change.

  • Stay information and requests
  • Conditional modify flow
  • Policy-aware cancellation flow
03

Keep financial outcomes explicit

A change that increases price may require payment before it is complete; a cancellation may show an estimated refund based on policy. Payment and refund statuses still need provider confirmation and should not be inferred from a guest clicking a button.

  • Price difference before completion
  • Estimated policy-based refund
  • Confirmed payment or refund state remains separate
Guest self-service

Share arrival details and property requests in one place.

Secure link
connected to the booking
Configured
arrival details and request types
Policy-led
modification and cancellation
FAQ

Questions operators ask about guest portal.

Explore related Kiyo features

Direct booking engineGuest email automationHotel website
A clearer stay

Give guests the self-service options that fit the booking.

Give guests the details and actions that apply to their booking while your settings, availability, payments and policies stay in control.
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