Unified guest inbox

Answer every guest with the stay already attached.

Q: Which OTA messages can I answer inside Kiyo?

Kiyo currently supports replies to Booking.com, Airbnb and Expedia messages. Other booking channels may still require a reply in the OTA extranet.

Q: Can I answer WhatsApp messages from the guest inbox?

Yes. Once your supported WhatsApp Business connection is active, guest conversations can appear in the same Kiyo inbox.

Q: What booking details can staff see while replying?

Staff can see the guest, room, stay dates, booking status, contact details and recent reservation history when the conversation is linked to a booking.

Q: What happens when an OTA does not support in-app replies?

Kiyo shows your team that the reply belongs in the OTA extranet and guides them back to the correct channel.

Q: Are team handovers mixed into guest conversations?

No. Guest conversations and Team Chat remain separate, so an internal staff message cannot be sent to a guest by mistake.

Read supported guest conversations with the room, stay dates, booking status and recent history close at hand.

Supported OTA replies

Answer Booking.com, Airbnb and Expedia conversations inside Kiyo.

Connected WhatsApp

Keep supported WhatsApp Business guest threads in the same guest workspace after connection.

Reservation context

See the guest, room, dates and booking status before writing a reply.

Clear channel coverage

Know when Kiyo can send the reply and when an OTA extranet is still required.

Supported guest threads Reservation beside the reply Guest history Coverage made clear

Bring the conversation and booking together.

Kiyo currently supports in-app replies for Booking.com, Airbnb and Expedia conversations, plus supported WhatsApp Business threads after the property connection is active.