Unified Guest Inbox
Every guest conversation, with the stay attached.
Bring guest conversations, email journeys and internal team communication together without mixing staff messages into guest threads.
Kiyo brings the guest conversation and reservation together. Your team sees the stay details, contact history and next action without searching through another system.
Guest channels
Reply where the conversation already started.
Reply to Booking.com, Airbnb and Expedia inside Kiyo today. Connect WhatsApp Business after setup. Telegram, Outlook email, Instagram and Messenger are moving through rollout.
Explore messaging channels
Booking.com, Airbnb and Expedia
Connected WhatsApp Business number
Telegram, Outlook and Meta in rollout
Reservation context
See the reservation before you reply.
The guest, room, stay dates, booking status and recent history sit beside the conversation, so staff understand the request before they answer.
Explore guest inbox
Guest and reservation together
Stay dates, room and language
Recent conversations and booking value
Team communication
Give your team its own communication space.
Use private notes and Kiyo Team Chat for staff communication, shift handovers and operational follow-up. Native Team Chat is in development, while an external Slack bridge is planned.
Explore Team Chat
Native team channels and direct messages
Private notes and shift handovers
External Slack bridge planned
Email journeys
From confirmation to post-stay follow-up.
When a supported direct booking is confirmed, Kiyo can send a confirmation and an enabled portal link. Configured pre-arrival reminders and enabled post-stay review requests cover the current transactional path. The broader journey builder is not customer-released.
Explore guest email
Configured confirmation and enabled portal link
Configured pre-arrival reminders
Enabled post-stay review requests
Communication roadmap
One communication workspace, built in clear stages.
Guest channels, email and internal team communication stay distinct, while Kiyo brings the right context into one Inbox.
Today
Booking.com, Airbnb, Expedia and connected WhatsApp
Rollout
Telegram, Outlook, Instagram and Messenger
In build
Native Kiyo Team Chat