Team Chat

Keep every shift aligned around the same guest and property work.

Kiyo Team Chat gives front desk, housekeeping, maintenance and management one internal workspace inside Kiyo. Keep daily updates, questions and handovers beside the guest, reservation, room or task they concern.
In plain English

What is Kiyo Team Chat?

Kiyo Team Chat is an internal communication workspace for hotel staff. It keeps department updates, shift handovers, property context and follow-up organized without mixing staff messages into guest conversations.

Keep departments connected
Use property channels, direct messages and group conversations for daily updates, questions and decisions.
Hand over every shift clearly
Use replies, mentions, read state and search to pass important information to the next shift without relying on memory.
Keep the property context nearby
Connect an internal conversation to the relevant guest, reservation, room or task, then turn a message into follow-up work when needed.
Protect guest conversations
Keep staff messages separate from the inbox used to communicate with guests.
Staff conversationsShift handoversProperty contextSeparate by design

Give every department a clear place to coordinate.

Team Chat supports property channels, direct messages and group conversations inside Kiyo without requiring a separate Slack account.
Department channels
Direct conversations
Group conversations

Keep important updates visible.

Quoted replies, mentions, reactions, read state and search help the next shift see what happened, what still needs attention and who has responded.
Important shift updates
Clear ownership
Replies and read state

Keep the conversation close to the work.

Link internal updates to the relevant guest, reservation, room or task. Staff can keep the context nearby and turn a message into a Workspace task instead of copying it into another system.
Guest and reservation context
Room and task context
Less searching between tools

Keep staff and guest messages separate.

Team Chat is a separate staff workspace. Internal conversations are not sent to guests or mixed into guest reply tools.
Staff messages stay internal
Guest conversations stay separate
Property access controls
What belongs here

Coordinate the property without leaking staff discussion into guest threads.

Team Chat is Kiyo’s internal communication space for the people operating a property. It complements the Inbox but never becomes a guest-facing channel.

01

Use a structure the team understands

Property channels support recurring topics; direct messages support one-to-one discussion; group conversations support a specific set of teammates. Membership and property access determine who can participate.

  • Property channels
  • Direct and group messages
  • Property-scoped membership
02

Carry a handover into owned work

A message can explain an issue, while Workspace gives the follow-up an owner, status and due context. Turning discussion into a task prevents the next shift from having to rediscover what was agreed.

  • Shift and department handovers
  • Message-to-task follow-up
  • Clear owner outside the chat thread
03

Keep the boundary absolute

Internal messages and notes must not be sent as guest replies. Guest conversations remain in the Inbox, automated guest updates remain in email journeys, and permissions still control which property areas a teammate can open.

  • Staff-only communication
  • No mixing with guest delivery
  • Role and property access still apply
04

Use chat for coordination, not record replacement

A chat message can carry context quickly, but the booking, payment, guest profile and task remain authoritative in their own Kiyo areas. Linking the discussion to owned work prevents an important decision from existing only in a scrolling conversation.

  • Booking and payment records stay authoritative
  • Guest facts stay in Guest Management
  • Tasks preserve owner and status
Built around property work

Hand over the shift without losing the story.

Departments
keep daily updates organized
Handovers
make ownership clearer
Context
keep work close to the stay
FAQ

Questions operators ask about team chat.

Explore related Kiyo features

Guest inboxMessaging channels
Internal operations

Turn conversations into accountable follow-up.

Bring staff conversations, property context and operational follow-up into the same Kiyo workspace.
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