Hotel payments

Keep the payment status beside the booking it belongs to.

Let direct-booking guests pay with the methods available to your property, show the IDR charge clearly and keep the result attached to the reservation.
Configured payment methods
Present card, bank transfer or virtual account, e-wallet and QRIS routes where the provider enables them.
Eight display currencies
Let guests browse in IDR, USD, AUD, SGD, EUR, GBP, JPY or CNY.
Clear IDR charge
Show the converted display price beside the final IDR amount.
Booking-linked status
Keep pending, paid, failed and refund states tied to the correct booking.
Configured methodsDisplay and charge currencyPayment stateBooking context

Offer the payment methods your guests already use.

Offer cards, bank transfer, virtual accounts, e-wallets and QRIS when they are available for your property and market.
Credit and debit card route
Bank transfer or virtual account and e-wallet routes
QRIS where enabled for the booking
Kiyo hotel checkout showing available card, bank, e-wallet and QRIS method groups

Show the display currency and IDR charge clearly.

A guest can browse indicative prices in eight supported display currencies, while checkout shows the IDR amount that will actually be charged and settled.
IDR, USD, AUD, SGD, EUR, GBP, JPY and CNY display
Live-rate conversion when the rate feed is available
IDR-only fallback when a reliable conversion is unavailable
Kiyo hotel checkout showing an indicative display currency beside the IDR charge

Track every payment status.

Kiyo keeps the payment reference and status with the booking so the team can distinguish pending, paid, failed, expired and refunded payments.
Pending and paid states
Expired, failed or further-action states
Refund pending, refunded and partially refunded states where applicable
Kiyo hotel payment record showing the payment lifecycle state

Keep payment and reservation details together.

The payment record keeps the room, stay, guest details and amount beside the correct reservation.
Payment amount beside the booked stay
Confirmation after the paid state is resolved
Payment follow-up from the related booking record
Kiyo booking detail with the related hotel payment status attached
Clear payment context

Keep displayed price and charge currency clear.

8
supported display currencies
1
charge and settlement currency: IDR
4
payment method groups, subject to provider availability
FAQ

Questions operators ask about hotel payments.

Explore related Kiyo features

Direct booking engineGuest portalRoles and security
From payment to stay

Follow every payment from checkout to the booking.

Let the guest choose an available payment route, show the real IDR charge and keep the provider result connected to the booking.
Join the waitlist
Kiyo hospitality operations feature