What All Indonesia is for
The official All Indonesia guidance describes one digital arrival card covering several declarations that used to be handled separately. A passenger provides personal and travel details, then completes the relevant immigration, customs, health, and quarantine declarations. After submission, the platform generates a QR code for use on arrival.
The Directorate General of Immigration says travellers can complete the declaration up to three days before arrival, including from their country of departure. The official route is the All Indonesia website or the official mobile app. A hotel should link guests to that route rather than asking them to send passport scans or declaration details by ordinary message.
That boundary protects both the traveller and reception. Staff can tell a guest where to check, but should not fill in a declaration on the guest’s behalf or promise that a submitted form means the guest can enter Indonesia.
What All Indonesia does not answer
The arrival declaration is only one part of travel preparation. These questions require their own official check:
- whether the traveller needs a visa, visa on arrival, electronic visa on arrival, or another permission;
- whether the traveller’s nationality or travel purpose changes what is available;
- passport validity and any supporting travel documents;
- airline rules and the guest’s route; and
- items, cash, animals, plants, food, or other goods that require a declaration or inspection.
Immigration guidance states that foreign nationals need a valid visa unless an exemption or international arrangement applies. That is deliberately broad because the answer varies. Do not turn a hotel blog, a social post, or a previous guest’s experience into a universal rule.
Guests should use the official Indonesian immigration and e-visa channels to check the rule that applies to their passport and purpose of visit. A hotel can make that easier by sending a link early, but cannot validate a guest’s eligibility.
A useful pre-arrival checklist for guests
The following checklist is practical rather than legal advice. It is designed to help a guest avoid leaving the key checks until the airport.
1. Confirm the travel dates and arrival point
Check the flight number, arrival date, and the airport shown on the booking. A guest arriving at Ngurah Rai should use the current official arrival guidance for that journey. If a flight changes or the traveller enters Indonesia through a different point, the guest should check the official information again.
2. Use the official All Indonesia route
Go to the official All Indonesia website or official app. Complete the form with details that match the travel document and flight information. The guidance says the form may be completed in the three days before arrival. Do not rely on a similarly named third-party page or pay an agent just to access the government form.
After submission, save the QR code where it can be found without an internet connection. A screenshot or downloaded copy can be useful at an airport, but the traveller should follow any current instructions shown in the platform.
3. Check visa and passport requirements separately
Before travel, use the official immigration or e-visa service to check the appropriate entry path. A visitor should not assume that a friend’s visa route, a travel forum, or an earlier trip applies to them. Nationality, travel purpose, and policy changes can matter.
The guest should also make sure their passport and any onward or return documentation meet the requirements for their route. The official authority, airline, and relevant embassy or consular source are better places to confirm this than hotel reception.
4. Answer declaration questions accurately
All Indonesia combines several types of declaration. Guests should read the questions instead of treating the form as a checkbox. Customs, health, and quarantine answers can depend on the items and circumstances of that trip. If the guest is unsure, the official instructions and arriving officers are the right source for a decision.
5. Keep the hotel information separate and simple
The hotel normally needs arrival time, flight number if useful for a transfer, and a way to contact the guest. It does not need passwords, copies of a completed government form, or more personal data than is necessary for the stay. If the guest asks whether the property offers pickup, late check-in, or a payment method, answer those hotel questions separately.
Our guide to paying at an Indonesian hotel can help guests prepare a payment fallback. It should not be read as a statement that every hotel accepts every card, wallet, or QR code.
Keep this travel reminder separate from the hotel booking confirmation, which explains the stay, dates and terms the guest has actually reserved.
A reception message that stays within scope
Hotels often want one short reminder to include with confirmation emails. The useful message does three things: names the official platform, says when to check it, and makes clear that visa eligibility is separate.
Before travelling to Bali, please check the official All Indonesia arrival-declaration platform and complete any declaration required for your journey. The platform may be completed up to three days before arrival. Visa and passport requirements depend on your nationality and travel purpose, so please confirm them through Indonesia’s official immigration or e-visa guidance. Please contact us separately if you need help with your arrival time, airport pickup, or hotel check-in.
This wording avoids two common errors. It does not say the hotel has verified a guest’s travel documents, and it does not imply that an All Indonesia QR code is a visa.
Our hotel pre-arrival message guide helps put the hotel’s own arrival details into a clear message alongside the official travel links.
What the hotel team should review before sending it
Use a simple pre-arrival review rather than copying an old message every season:
- Open the official All Indonesia and immigration pages on the day the message is updated.
- Check that the link is genuine and that the message names the right airport or route only where that has been verified.
- Remove any old claim about universal visa eligibility, forms, or processing times.
- Keep hotel-specific details limited to check-in, transfer, contact, and payment arrangements.
- Give the guest an official link for government requirements and a hotel contact for stay-related questions.
For a property using Kiyo’s guest communications tools, an enabled message template can help the team send a consistent arrival reminder. The template still needs a human owner who checks current official information, and editing it does not guarantee delivery. The value is consistency in the hotel’s own message, not compliance automation.
Do not wait until the guest is at the desk
The best arrival preparation happens before the flight. A guest who understands where the official declaration sits, what it covers, and what it does not decide is less likely to ask reception to solve an immigration issue after landing.
Hotels can support that preparation by being clear about their own role: point travellers to the official source, avoid broad promises, and help with the stay that begins after arrival. That gives guests useful guidance without pretending the hotel can decide a border requirement.
Source note
Prepared from Directorate General of Immigration information accessed 26 September 2026, including the All Indonesia announcement for Ngurah Rai arrivals and current foreign-national service guidance. Rules and eligibility can change; guests should recheck official pages for their own date, passport, and travel purpose.
The wider hotel guest journey shows how these messages connect the booking decision with a more predictable arrival.
For a guest-facing example, browse the sample property’s booking website in KiyoStay. It shows a demonstration property, not your hotel’s configured services or payment methods.
