Last updated: 1 January 2026
Please read these Terms of Service carefully before using Kiyo. By accessing or using our platform, you agree to be bound by these terms.
By creating an account or using any part of Kiyo, you confirm that you are at least 18 years old, have the authority to enter into this agreement, and agree to comply with these Terms of Service and all applicable laws and regulations.
Kiyo is a cloud-based property management and direct booking platform designed for hospitality operators. The platform provides tools for managing reservations, channel distribution, guest communications, and direct bookings. Access is provided on a subscription basis.
As a hotel operator or property manager using Kiyo, you are responsible for: (a) maintaining accurate property information, rates, and availability; (b) honouring all confirmed bookings; (c) complying with all applicable hospitality, consumer protection, and data privacy laws in your jurisdiction; and (d) maintaining current payment details to process guest payments.
When you make a booking through a property using Kiyo, your booking contract is with the property operator. Kiyo acts as a technology platform only. Cancellation policies, refund terms, and check-in procedures are set by the individual property and displayed during the booking process.
Kiyo charges property operators a commission on bookings made through the platform's direct booking engine, at the rate set out in your pricing plan or, for enterprise accounts, your individually negotiated rate. Current rates are available on our pricing page and in your account settings. We will give you reasonable notice of any change to your rate before it takes effect. Kiyo may also charge a recurring subscription fee for platform access, billed in advance per your selected billing cycle.
Payment processing is provided by third-party payment providers. Kiyo does not store payment card information. All transactions are subject to the terms of the applicable payment provider. Service fees, if any, are disclosed at the time of booking. Payouts are released on the frequency you select in your account settings (weekly or daily). Payouts to property operators are inclusive of all local taxes owed on their own revenue (including local accommodation tax) — Kiyo reports each payout but does not withhold or remit taxes on a property operator's behalf; this remains the property operator's sole responsibility. A valid NPWP (and NPWPD, where applicable) must be on file before any payout is released; bookings may still be accepted and processed in the meantime, with payouts held until these are provided.
Kiyo integrates with third-party channel-distribution, payment-processing, communication, and analytics service providers to deliver the platform. These providers operate under their own terms and privacy policies. Kiyo is not responsible for the acts, omissions, downtime, or errors of any third-party provider, including delayed or failed synchronization with external booking channels. Where a third-party provider's failure affects your bookings or payouts, Kiyo will make reasonable efforts to assist but is not liable for losses arising from that provider's own conduct.
Subscription fees are billed in advance on your selected billing cycle. If a payment fails, we will attempt to charge your payment method again and send you a reminder to update your payment details. If payment remains unresolved, we will send a final notice with a minimum three-day period to resolve it before your account is suspended. A suspended account loses access to booking management, connected channels, and reporting; your data is retained for 30 days after suspension so you can reactivate by resolving payment, after which it may be permanently deleted per our data retention practices.
All content, software, and technology forming part of Kiyo is owned by or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission. Your property content (photos, descriptions) remains your property; you grant us a licence to display it on the platform.
To the maximum extent permitted by law, the platform is provided "as is" and "as available," without warranty that it will be uninterrupted, error-free, or fully synchronized with third-party booking channels at all times. Kiyo shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including damages arising from booking synchronization errors, double bookings, or platform unavailability. Kiyo's total liability to you across any 12-month period shall not exceed the total fees paid by you to Kiyo in that period. This limitation does not apply to Kiyo's obligation to release funds properly owed to you under Section 6, nor to liability that cannot be excluded under applicable law, including gross negligence or willful misconduct.
You agree to indemnify Kiyo against claims, damages, or costs (including reasonable legal fees) arising from your breach of these Terms, your failure to comply with applicable laws (including tax obligations), or any claim by a guest or third party relating to your property.
Neither party is liable for delay or failure to perform any obligation under these Terms where the delay or failure results from causes beyond that party's reasonable control, including natural disasters, internet or power outages, government action, or labour disputes.
Either party may terminate this agreement by providing 30 days written notice. We may suspend or terminate access immediately if you breach these terms or if continued access creates legal or security risk.
We may update these Terms from time to time. Material changes will be communicated by email or in-platform notice at least 14 days before taking effect. Continued use of Kiyo after that date constitutes acceptance of the updated Terms.
If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. These Terms, together with your pricing plan and any order confirmation, constitute the entire agreement between you and Kiyo regarding your use of the platform, and supersede any prior agreements on the same subject.
These Terms are governed by the laws of the Republic of Indonesia. Any disputes shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the jurisdiction of the South Jakarta District Court (Pengadilan Negeri Jakarta Selatan).
Questions about these Terms should be directed to our support team. We aim to respond within 2 business days.
Questions about these Terms should be directed to our support team. We aim to respond within 2 business days.
Email us → hello@kiyoHQ.com